Solutions In Mind offers services for organizations in the areas of training for management and executives, marketing, and sales.

Training is available in both English and French.

• The psychology of selling
  
• Systematic selling
  
• Building rapport and relationships with clients
  
• Verbal contracting (establishing agreement and guidelines with clients)
• Questioning techniques (the question is the answer)
  
• Identifying the reason for doing business (need)
  
• Identifying the client's decision-making process
  
• Using the client's memories, both positive and negative, to your advantage
  
• Influencing the client's behaviour (closing the sale)
  
• Overcoming call reluctance
  
• Enhancing attitudes, behaviours, and beliefs of self and others
  
  

Triggering Motivation and Confidence

• Understanding the nature of motivation
  
• Disconnecting from limiting beliefs and useless patterns of behavior
  
• Discovering the power of the "as if" frame
  
• Motivational strategies: what are they?
  
• Discovering your own individualized motivation strategy and those of others
  
• Connections between physiology, states, and internal representations
  
• Projecting a powerful image through mind/body alignment
  
• Reframing: converting failure to feedback
  
  

Conflict Resolution

• The nature of conflict
  
• The nature of resolution
  
• Instant rapport
  
• Techniques to diffuse and neutralize aggression and frustration
  
• Win/win: is it really possible?
• The influencing power of language
  
• Words and phrases that influence and change behaviour
  
  

Advanced Communication Skills

• The communication breakdown: words, tonality, and physiology
  
• Perception is projection
  
• Speaking with conviction and authority
  
• The importance of being congruent
  
• Communicating with influence in mind
  
• The physiology of excellence
  
• Understanding, predicting, and influencing behaviour
  
• Unconscious versus conscious communication (how the brain processes at an unconscious level)
  

Presenting with Confidence and Ease

• The presentation state
  
• Maximizing impact (spatial anchoring, the Format system)
  
• Establishing group rapport
  
• Finding the unconscious leader
  
• Managing audience state of mind
  
• Nonverbal communication: use it to your advantage
  
• Temporal language (discovering how to move problems to the past and place solutions in the present)
  
• Physiology of excellence
  
  

Building Power Teams

• The nature, purpose, and benefits of a team
  
• Forming/Storming/Norming/Performing
  
• Clarifying team goals
  
• Gaining commitment from team members
  
• Identifying issues which inhibit teams from reaching their goals
  
• Removing inhibitors and enabling goals to be achieved
  
• "Say it the way you want it" - the brain cannot process negatives
  
• The S.M.A.R.T. model
  
• Individual accountability within the team
  
• Internal versus external locus of control (accepting ownership and accountability)
  
• Individual processing styles and behavioural profiles
  
• Understanding the difference that makes the difference
  
• Discovering motivational traits for individuals
  
• Identifying working traits within individual members of the team
  
• Applying our knowledge of working and motivational traits for optimal performance
  
  

Bridging The Gap^TM : Effective Listening Skills

• Establishing and maintaining rapport
  
• What are you listening for?
  
• Separating process from content, and listening for both
  
• Understanding the ways in which others process information
  
• How do they know that we are listening?
  
• Be interested rather than interesting
  
• Asking the right questions, providing the right responses
  
• Giving others the experience of being understood
  
  

Motivational and Behavioural Profiling

• Removing the pain of implementing organizational change
  
• Hiring the right people for the right positions
  
• Selectively creating high performance teams
  
• Discovering "words that change minds"
  
• Understanding what motivates the people that work with you
  
  

Language of Influence/Persuasion Skills

• Advanced patterns of language from the fields of psychology and linguistics
  
• The nature of syntax
  
• Using the power of influencing language to guide others' thought processes
  
• Leadership language: subtle words and phrases that influence and change behaviour
  
• Understanding the difference between process and content
  
• Discovering the ways in which others process information
  
• Triggering motivation
  
• Rapport: entering another person's model of reality
  
• The structure of persuasion
  
  

Leadership Language

• What is leadership? Are there certain traits?
  
• Establishing rapport: entering another person's model of reality
  
• Leadership language: subtle words and phrases that influence and change behaviour
  
• Presuppositions: linguistic assumptions
  
• The communication breakdown: words, tonality, and physiology
  
• Speaking with conviction and authority
  
• The importance of being congruent